Privacy Policy
At TWINS HQ Academy, we are committed to protecting your personal information and respecting your privacy. This policy outlines how we collect, use, and store your data when you use our website and online courses.
1.
Information We Collect
When you enrol in a course or interact with our site, we may collect the following information:
- Full name
- Email address
- Contact number (if provided)
- Billing and payment information
- Address
- Course activity and progress
- Certification or qualification details (if required for professional courses)
2.
How We Use Your Information
We use your information to:
- Deliver and improve our courses and services
- Issue course certificates
- Communicate important updates, reminders, and support
- Process payments securely
- Comply with any legal obligations
- Send out products that have been purchased
We do not sell or share your personal data with third parties for marketing purposes.
3.
Third-Party Services
Our platform is hosted by Thinkific, and payments may be processed via trusted third-party providers (e.g. Stripe or PayPal). These providers have their own privacy policies, which we recommend you review.
4.
Cookies
We may use cookies to enhance your user experience and collect anonymous usage data. You can adjust your browser settings to disable cookies if preferred.
5.
Data Security
We take all reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no method of online transmission is 100% secure.
6.
Your Rights
You have the right to:
- Access the information we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (where applicable)
To make a request, please contact us at [email protected]
7.
Updates to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page, and continued use of our site will constitute acceptance of the updated terms.